Privacy policy

Idemitsu Kosan Co., Ltd.(hereinafter referred to as the “Our company”) strives to handle personal information as follows appropriately in accordance with the "Group Basic Policy on the Protection of Personal Information, etc."


Idemitsu Kosan Co., Ltd. (hereinafter referred to as “Company, We, we”) understand the importance of personal data (hereinafter referred to as “Personal Data”). Personal Data refers to any data whether recorded in a material form or not, from which the identity of an individual as defined under the applicable regulations, guidelines, orders made under the applicable laws and regulations according to the territory that users situated (collectively referred to as the “PDPA”). We endeavor to protect Personal Data through our compliance with the PDPA and this privacy policy for processing of Personal Data (“Privacy Policy”), and by appropriately processing the Personal Data of our customers.

Scope of Privacy Policy
This Privacy Policy applies solely to this website. We are not responsible for the privacy practices or content of any websites that are linked from this site. When visiting linked sites, please review their respective privacy policies.

  1. 1. What information do we collect and how do we collect it

    • Information provided by you

      Your information will be collected by us which we may collect information when you register with us on our website, place your inquiries, respond to a survey or visit our websites. When registering on our website you may be asked to provide us with your personal information such as your name, e-mail address, mailing address, phone number, website, and company information. We use your personal information to respond to your requests for customer support or to provide you with information you request about our products and services.

    • Information that we collect automatically

      The information that we collect automatically may include information like device information, broad geographic location (e.g. country or city-level location), IP address, device type, unique device identification numbers, browser-type and other technical information.

      We also collect information by using cookies and similar tracking technologies, please have a look and be familiar with our specific cookie types used for the website.

      Cookies
      Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit Idemitsu Brand Motor Oil Online Website, we may collect information from you automatically through cookies or similar technology.
      We uses cookies in a range of ways to improve your experience on Idemitsu Brand Motor Oil Online Website, including:
      - Keeping you signed in
      - Understanding how you use our website
      There are number of different types of cookies, however, our website uses:
      - Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies is used.

      You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

  2. 2. What purpose do we use your information for?

    Any of the personal information and non-personal information that we collect from you may be used in one of the following ways:

    • To personalize your experience (your information helps us to better respond to your individual needs);
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); or
    • To provide you with the advertisement.

  3. 3. Who do we share your information with?

    We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our Marketing Agency. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

    Except where otherwise specified, we will not share or disclose Personal Data to any third parties unless in case of: given consent, deemed consent, consent not required for processing.

  4. 4. How do we protect your information?

    We follow generally accepted industry standards to protect against the unauthorized access to, retention of, and disclosure of information. This includes undertaking necessary physical, electronic, and management activities required to protect information integrity, access, and use. Any information that is stored on our server is treated as confidential information. Please keep in mind, however, that despite these reasonable efforts to protect information on our servers, no method of transmission over the Internet is guaranteed to be secure. Therefore, while we strive to protect your information at all times, we cannot guarantee its absolute security.

  5. 5. Where do we keep your information?

    We keep your information in our database which is held by Heroku, only assigned software developers which are our employees shall have the permission to edit/check the production environment, such permission is managed by Google Cloud Platform, Oracle BlueKai and Amazon Web Services. We, every time of updating tested our system to ensure the security of personal information protection. Users of Website are able to check and edit the registration information but cannot access any other data.

  6. 6. How long do we keep your information?

    We will keep your information until you require to opt- out or delete your information from our website unless otherwise it is required by the applicable laws and regulations to retain the data for a certain period of time as stated under the applicable laws and regulations including but not limited to financial standard.

  7. 7. What are your rights?

    Your rights for your personal information are as follows:

    • Right to be informed; You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. Therefore, we're providing you with the information in this Privacy Policy. We also will inform you if we collect your personal information for other purposes rather than what we described above.
    • Right to access/ right to rectify; You always have the right to access, correct or update your personal information at any time. We understand the importance of this and should you want to exercise your rights, please contact us via Inquiry Form (Please select “Lubricants” category).
    • Right to data portability; The personal information you have provided us with may be portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
    • Right to object; you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
    • Right to erasure / right to be forgotten; You have the right to request that we delete your information. If you wish to delete the personal information we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
    • Right to restrict processing; you have the right to restrict the processing of your personal information.
    • Right to withdraw the consent; you have the right to withdraw your consent that you gave to us anytime by contact us via Inquiry Form (Please select “Lubricants” category), we will take reasonable steps to respond to your request in accordance with legal requirements.

  8. 8. Changes To This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  9. 9. How to contact us?

    If you have any questions about this Privacy Policy or submit the request, please contact us via Inquiry Form (Please select “Lubricants” category). We will process your request within 30 working days from the date we receive your request.